Issue & Reproduction Steps

Improving notification logic is essential not just for clarity, but for user satisfaction, trust, and platform effectiveness. By streamlining the system to honor existing configurations, suppress redundant alerts, and avoid self-notifications, we enable a smarter, more respectful communication experience for all users.

PRD Link:

https://processmaker.atlassian.net/wiki/spaces/PM4/pages/4131323913/Email+notification+update

FIGMA Link:

https://www.figma.com/design/ut0teZOQZoNU15SNDN5Rf7/Fall-2025?node-id=838-29340&p=f&t=UbkAvzsxnsOuWATB-0

Related Tickets & Packages

• https://processmaker.atlassian.net/browse/FOUR-25223

Code Review Checklist

• I have pulled this code locally and tested it on my instance, along with any associated packages.
• This code adheres to ProcessMaker Coding Guidelines.
• This code includes a unit test or an E2E test that tests its functionality, or is covered by an existing test.
• This solution fixes the bug reported in the original ticket.
• This solution does not alter the expected output of a component in a way that would break existing Processes.
• This solution does not implement any breaking changes that would invalidate documentation or cause existing Processes to fail.
• This solution has been tested with enterprise packages that rely on its functionality and does not introduce bugs in those packages.
• This code does not duplicate functionality that already exists in the framework or in ProcessMaker.
• This ticket conforms to the PRD associated with this part of ProcessMaker.